At Sarah Brambleby Solutions Limited we are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us. Our Privacy Policy has been provided and approved by the online solicitors at LegalCentre.co.uk.
This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this site. Our Privacy Policy should be read in conjunction with our terms of web site use.
We do occasionally update this Policy so please do return and review this Policy from time to time. If I make significant changes to the way I treat or manage your personal information, I will make this clear on my web site or by contacting you directly whilst you are a current client.
Your Rights
You have the following rights related to your personal data:
- The right to request a copy of personal information held about you.
- The right to request that inaccuracies be corrected.
- The right to request me to stop processing your personal data (however please note that if you ask me to delete your personal data, I may seek guidance on whether there is a legal basis for me to maintain your data).
- The right to lodge a complaint with the Information Commissioner’s Office, details below.
Protecting Your Rights
I will only contact you about our work together during our therapeutic or professional alliance, unless you ask me to keep you informed of any services or information about my business. I rarely send emails however if you do opt in to receive updates, you may choose to opt out from these communications at any time and I will make it clear on my communications how you can do this.
Information We Collect
In running and operating this web site we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:
- Details of visits to our web site and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this web site
- Information that visitors provide to us as a result of filling in forms on our web site, such as when a visitor registers for information or makes a purchase.
- Information provided to us when our visitors communicate with us electronically for any reason.
Use of Cookies
Cookies are sometimes used to improve the web site experience of a visitor to a web site We may sometimes use cookies on this web site to record aggregate statistical information about the visitors to our site and the use that our visitors make of the web site When collected this information is used by us to improve our web site and further enhance the visitor experience and, may be shared with advertisers. Please note that no personally identifiable information is recorded.
We may also use the cookies to gather information about your general internet use to further assist us in developing or web site Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive and then stored there and transferred to us where appropriate to help us to improve our web site and the service that we provide to you.
All computers have the ability to decline cookies. You can easily decline or remove cookies from your computer using the settings within the Internet Options section in your computer control panel.
Our advertisers may also use cookies on their web site We have no control over this and you should review the privacy policy of any advertiser that you visit as a result of an advert or link on this web site
Use of Your Information
The information we collect is used for our own use in developing our website and also occasionally by advertisers on this site. In addition, we may use the information for the following purposes:
- To provide you with information relating to our website, products or our services that you request from us.
- To provide you with information on other products that we feel may be of interest to you.
- To meet our contractual obligations to you.
- To notify you about any changes to our website, including improvements, and service or product changes that may affect our website.
If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website.
Finally, we may use your data, or allow carefully selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider are likely to be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.
If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and, only by those means you provided consent for.
If you do not want us to use your data for our or third parties use then you will always have the option to object to such use.
Storing Your Personal Data
Information that we collect may on occasion be transferred and stored outside of the European Union for the purpose of supplying our goods or services to you. By submitting your personal data, you agree to this transfer, storing or processing. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy.
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
Disclosing Your Information
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
We may also disclose your personal information to third parties:
- Where we sell any or all of our business and/or our assets to a third party.
- Where we are legally required to disclose your information.
- To assist fraud reduction and minimise credit risks.
Third Party Links
I will never pass on your information to any other individual, except in the case that I become unable to work and cannot contact you myself, when a suitable trusted person I have delegated may contact you on my behalf.
You mind find links to third party web sites on our web site. These web sites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
In order to operate my business effectively and securely, I on occasion may use some third-party service providers who may require access to some of your data, you will find more details below. I will not share any of your personal data with any other third parties without your agreement, unless required in order to fulfil my contract with you, or allowed by law. Whenever I share your data with a third party I will always do so securely and in line with current legislation on data sharing. I have taken steps to verify that the third-party services I use are also compliant with the relevant and current data protection legislation and that therefore they also protect your data to the required standards. Where necessary I have signed data processing agreements (DPA) with suppliers to safeguard any data processed outside the EU/ EEA.
In general, the third-party providers I use to facilitate the service I provide to you will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to me. These providers include the email service provider, Google, phone and telecoms providers, my web host and online directories on which I advertise who may handle client enquiries on my behalf including the National Counselling and Psychotherapy Society (NCPS), the Counselling Directory and the Hypnotherapy Directory.
When you pay me for my services by bank transfer, credit card (via Squareup), some of your data may be transferred to my card payment processor, my bank or Squareup in order to process your payment. I will never store your credit card number or security details such as PIN numbers.
Access to Information
The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you. Please note that any request for this information may be subject to payment of £10 which covers our administrative costs. Please contact us if you wish to make such a request.
Contact or Complaints
If you have any questions, complaints or data requests relating to this Privacy Policy or the use of your data then please contact us at hello@sarahbrambleby.com or call us on 07734 104 421. If I am not able to resolve a complaint to your satisfaction, you may contact the Information Commissioner’s Office (ICO) helpline on 0303 123 1113 or for more information www.ICO.org.uk